How long does shipping take?

At Honey Real, orders are processed within 1 to 2 business days (Monday to Friday). Once shipped, delivery typically takes 3 to 5 business days.

Please note that delivery times may vary slightly during peak seasons or due to carrier delays.

Do you ship internationally?

Currently, we only ship within the United States. We do not offer international shipping at this time, but we may expand our shipping regions in the future.

How much does shipping cost?

We offer a flat shipping rate of $6.99 for all orders across the United States. The total shipping cost is clearly shown at checkout before you complete your purchase.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking link to monitor your shipment in real time.

If you do not receive tracking details within the expected processing time, please contact us for assistance.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be returned unused, in original condition, and with all packaging and tags included.

Returns are accepted within the United States and can be made either in-store or by mail.

Do I have to pay for return shipping?

No, return shipping is completely free.

We provide a downloadable return label at no cost, so you won’t need to pay any additional fees when returning an eligible item.

How long does it take to receive a refund?

Once your returned item is received and approved, refunds are processed within 10 business days. The refund will be issued to your original payment method.

Please keep in mind that your bank or payment provider may take additional time to reflect the refund.

What payment methods do you accept?

We accept secure and widely used payment methods, including:

    • PayPal

    • Stripe

    • Visa

    • Mastercard

    • American Express

All payments are processed securely to protect your information.

Can I cancel my order?

Orders can be canceled only before they are processed. Once an order has been shipped, it cannot be canceled and must go through the return process after delivery.

If you need to cancel your order, please contact us as soon as possible.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include photos and your order details so we can resolve the issue.

We will offer a replacement or a full refund at no additional cost.

Why was my payment declined?

Payments may be declined for several reasons, such as incorrect billing details, insufficient funds, or bank restrictions. We recommend checking your information or contacting your bank.

You can also try using a different payment method.

How can I contact Honey Real?

If you need help, our support team is always ready to assist you. You can reach us using the details below:

    • Phone: +1 910-265-0416

    • Address: 1368 Piney Green Rd, Jacksonville, NC 28546, United States