At Honey Real, we are committed to ensuring a smooth and trustworthy shopping experience. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund process designed to protect both our customers and our business.

This policy outlines the conditions, timelines, and procedures for returns, refunds, and exchanges for orders shipped within the United States.

Return Eligibility

We offer a 30-day return window from the date your order is delivered. During this period, you may request a return if the item does not meet your expectations.

To qualify for a return, items must be unused, in their original condition, and returned with all original packaging, tags, and accessories. Proof of purchase is required for all returns. Any item that shows signs of use, damage, or alteration may not be accepted.

Return Methods

Customers may return eligible items either in-store or by mail, depending on what is most convenient. For mail returns, items should be securely packaged to avoid damage during transit.

All returns must be authorized in advance. Once your request is approved, we will provide detailed instructions to complete the return process.

Return Labels & Costs

We aim to make returns as easy as possible by providing free return labels.

  • Return label format: Download and print
  • Return label cost: Free
  • Restocking fee: No cost

There are no hidden charges or deductions for approved returns.

Refund Process

After your returned item is received and inspected, we will begin processing your refund. Refunds are issued in USD ($) to the original payment method used during checkout.

  • Refund processing time: Up to 10 business days after approval

Please note that your bank or payment provider may require additional time to complete the transaction.

Partial Refunds

In some cases, partial refunds may be granted if returned items are not in their original condition, are missing components, or do not fully meet return requirements. If applicable, the reason for any deduction will be clearly communicated before the refund is issued.

Exchanges

We offer exchanges for eligible items, depending on product availability. However, the fastest way to receive a replacement is to return the original item and place a new order.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or clearance status. These exclusions, if applicable, will always be clearly mentioned on the product page before purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos and your order details so we can resolve the issue quickly.

We will offer a replacement or a full refund at no additional cost to you.

Return Inspection Process

All returned items are inspected upon arrival to ensure they meet our return criteria. Once approved, the refund or exchange process will begin. Returns that do not pass inspection may be declined or returned to the customer.

Order Cancellations

Orders may be canceled only before they are processed. Once an order has been shipped, it cannot be canceled and must go through the standard return process after delivery.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend checking with your bank or payment provider first. If the issue continues, please contact us and we will assist you in resolving it.

Policy Updates

Honey Real reserves the right to update this Return & Refund Policy at any time to reflect operational or legal changes. Updates will be effective immediately upon posting on this page.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

  • Business Name: Honey Real
  • Phone: +1 910-265-0416
  • Email: hello@honeyreal.com
  • Address: 1368 Piney Green Rd, Jacksonville, NC 28546, United States